We are seeking an experienced and strategic-minded professional to join our European Digital Bank as a Senior Manager Collections & Recoveries. This vital role requires a seasoned individual who possesses a deep understanding of Lending / Loans or Credit Card Products, with a proven track record of effectively managing and optimizing Collections - Processes and Strategies. The successful candidate will lead a dynamic team, shape collections strategies, and collaborate across departments to ensure the Bank's Lending Portfolio remains healthy and profitable.
Main Skills Required:
- 5+ Years’ Experience in E-Commerce Collection / Recoveries within the Financial Services Industry. (Ideally in Loans or Credit Cards Market).
- Familiar with the German Financial Services Market (Others Considered).
- Creative and Innovative in the way you come up with solutions and drive business transformation.
- Strong leadership skills and the ability to grow, inspire and develop high performing teams.
- Excellent Communication and Stakeholder Management Skills.
- Commercially Minded with Good Negotiation Skills.
- Ability to thrive in a Fast-Paced Environment.
Core Responsibilities:
Collections Strategy Development: Develop, implement, and continuously refine collections strategies for Loans or Credit Card Portfolio in alignment with the bank's overall Business Goals and Risk Appetite.
Team Leadership: Lead, Mentor, and Inspire a diverse Team of Collections Professionals, fostering a Culture of High Performance, Collaboration, and Professional Growth.
Risk Management: Monitor and Manage Delinquency Rates, Credit Losses, and Recovery Rates within established targets, identifying emerging trends and implementing proactive measures to mitigate Risks.
Data Analysis: Utilize advanced Data Analytics to identify patterns, assess Portfolio Performance, and make informed decisions to optimize Collections efforts.
Segmentation and Prioritization: Develop segmentation strategies to prioritize collections efforts, tailoring approaches to different customer segments based on risk profiles, delinquency stages, and other relevant factors.
Process Enhancement: Continuously improve collections processes, workflows, and tools to enhance operational efficiency while maintaining compliance with regulatory guidelines.
Stakeholder Collaboration: Collaborate closely with cross-functional teams, including Credit Risk, Legal, Compliance, and Customer Service, to align Collections Strategies and share insights for comprehensive Risk Management.
Vendor Management: Oversee relationships with external Collections Agencies and Service Providers, ensuring their performance aligns with the bank's expectations and standards.
Reporting and Communication: Provide regular updates to Senior Management on Portfolio Performance, Collections Metrics, Key Initiatives, and potential areas of concern.
Innovation: Stay abreast of industry trends, best practices, and emerging technologies in Loans or Credit Card Collections to drive innovation and maintain a competitive advantage.
Person Skill Requirements:
- Strong communication skills and the ability to effectively influence others.
- Commercial, with a strong customer focus and customer awareness.
- Innovative, with a commitment to deliver measurable results and a proven ability to manage projects to successful completion.
- Proven track record of at least 5+ Years in either a Loans or Credit Card Collections, with a minimum of 2 to 3 years in a Leadership Role.
- Bachelor’s Degree in Finance, Economics, Business Administration, or related field; Master's Degree is a plus.
- Effective communication and collaboration skills, with the ability to interact with diverse stakeholders.
- In-depth knowledge of Loans or Credit Card Portfolio, Collections Strategies, Regulations, and Best Practices.
- Strong Analytical Skills, with experience in data-driven decision-making and leveraging analytics for Portfolio Management.
- Excellent Leadership and Team Management capabilities, with a track record of building and motivating high-performing teams.
- Strategic mindset, capable of translating business objectives into actionable collections strategies.
- Familiarity with industry-standard Collections Software and Tools.
- Demonstrated ability to adapt to changing Market conditions and Regulatory Environments.
- Professional Certifications in Risk Management and Collections are a plus.
- Ability to manage projects and budgets and to organize and plan workload effectively.
- You will be a competitive person who enjoys pressure and works best in a result’s driven role.
- Must have experience in managing high performing growth teams.
- Fluent in English & German (German not Essential)
- Happy to Relocate to Malta.
Excellent Salary + Benefits + Bonus
We Are Keen to Meet You! Please Apply Now and our 'Recruitment Team' will reach out to you Directly.