The Sales Officer will report directly to the Sales Team Leader and will be part of a team that is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.
Here at Novum Bank we are committed to 'Values' that lead to Great Work! Not only will you be joining something exciting, but you will also be adding something! Playing a key part in impacting and building an exciting future career, while working in a multi-National challenging business.
Our aim is to deliver best in class 'Customer Service' but at the same time empowering individuals to reach their personal best and thriving while learning new skills. Proactively supporting a collaborative culture, assisting our strong growth and key development where everyone is important.
Responsibilities:
- Actively seeking new sales by executing appointed strategies and instructions.
- Adhering to the Team’s Sales Targets and Deadlines.
- Collaborate with the Sales Team members to constantly improve process efficiency and overall results.
- Customer On-Boarding and Verification as per the Bank’s Policies and Operational Procedures.
- Understand thoroughly the Bank’s products whilst ensuring that Customers are always presented accurate information.
- Responding to any Customer Queries via Email, SMS and Phone.
- Provide an excellent customer experience.
- Work closely with other Bank Departments, especially Payments and Collections, to ensure transparent and efficient interaction.
- Ensure adherence to the Bank’s Code of Ethics and other related Policies.
Other Responsibilities:
- Involvement in Production of Sales Reports.
- Involvement in Training and Mentoring of other Team members.
- Assist in documentation of the Team’s Operational Procedures.
- Providing ideas and suggesting ways for the improvement of Operational Systems, Processes and Procedures.
- Execute ad hoc tasks as may be requested by the Team Leader.
Skills and Experience:
- Higher Education Qualification.
- Excellent command of English and Spanish Languages.
- Essential demonstrable experience in Sales of Financial Products.
- Experience in Customer On-Boarding and Documentation Verification Processes.
- Fast Learner with a passion for Sales.
- Excellent Communication Skills with a Results-Driven approach.
- Ability to Work Independently.
Excellent Salary + Benefits + Bonus
We Are Keen to Meet You!
Apply now and our HR-team will reach out to you directly. Please be so kind and send your CV in English.